Mall Manager

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Oasis Mall
Mall Manager- Job Description
EXPERIENCE & QUALIFICATIONS
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Related Bachelor’s degree or an education / experience combination in the areas of marketing, business administration, real estate (leasing), property management, retail management.
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MECSC/ICSC Mall Management training/designations is desirable.
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Minimum of 7-10 years of experience in Shopping Malls/Property Management/Retail
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Strong fiscal management and proven abilities in preparing budgets and meeting required targets / deadlines.
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Possess superior communication and interpersonal skills with a high degree of human relations skills.
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Strong organization and conflict management skills.
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Proven leadership and people management are critical for this role.
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Excellent negotiation and client relationship skills.
JOB PROFILE
To oversee and direct all aspects of the Mall’s management, ensuring all departments co-ordinate well by focussing on:
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Ensuring the highest levels of customer satisfaction (Mall Visitors &Tenants), by ensuring smooth function of the shopping mall
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Maximisation of revenues and profits,
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Minimisation of operating costs,
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Implementation, follow up and the improvement of service standards / team members training.
JOB DESCRIPTION & OVERALL RESPONSIBILITIES
Leasing
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Follows company procedures to effectively lease retail space above target rentals
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Arranges, negotiates and conclude lease agreements in line with desired tenancy mix and budget
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Works with Finance and legal functions to produce the required documentation for leasing
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Conducts site visits and works with retailers to maintain compliance to leasing plans, regulations and timeframes for changes
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Produces regular reports on leasing status and performance
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Completes assigned tasks within given deadlines
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Mall Management
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To support the overall strategic management of the Mall by establishing effective working relationships: in particular, Housekeeping, Security, Engineering, Marketing and Leasing.
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Conduct routine inspections of all areas of the Mall.
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Coordinate with Housekeeping, Maintenance and the Security departments to ensure that both the Front of House (FOH) & Back of House (BOH) area of the Mall are safe and clean for Customers, Tenants and team members.
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Ensure mall operating policies and procedures are duly followed by the tenants, service providers, contractors, etc. incl. Occupational Health & Safety standards
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Perform periodic mall audits, customer surveys, trade area analysis to maintain current understanding of customer shopping habits, change in preferences, etc.
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Handle conflicts/dispute situation amongst tenants, customers, mall visitors in a smooth manner avoiding disruption to mall activity and upholding company reputation
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Ensure that there is suitable team deployment in all areas according to the business levels appropriate at any given period.
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Participate in the creation of departmental strategies, operational procedures and policy development.
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To ensure that the Engineering team works within all legal and organisational standards and that technical efficiency is maintained at an optimum level.
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Ensures that repairs are recorded and dealt with in the quickest possible time with minimal impact on shoppers / tenants.
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Manage the process of tenant fit out, plan approvals and work processes.
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Assist the leasing team with sourcing of tenants for Shops/Kiosk’s/ATM’s and for any vacancies in the mall
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Mall manager should constantly be looking at oppurtunties in increasing mall revenues. Viz In Mall Advertising, Temporary Space Selling , Rebates from vendors etc
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Maintenance of files & records (Licenses, Insurance etc) of all the statutory institutions required for a mall.
Tenant Relationship Management
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Serve as the main point of contact for tenants, addressing their needs and concerns promptly and professionally.
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Foster positive tenant relationships by providing excellent customer service and building rapport.
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Conduct regular tenant meetings to understand their requirements, resolve issues, and identify opportunities for improvement.
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Proactively address tenant concerns to ensure high tenant satisfaction and retention rates.
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To oversee Mall tenants operations ensuring that all the Malls standards are met consistently.
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Manage tenant relations through periodic town hall meetings. Receive complaints, suggestions and other improvement ideas to be updated with senior management for approval and plan for subsequent implementation
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Ensure effective and respectful response by Managers / Supervisors to tenant concerns.
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Actively follow up on Tenant feedback in a fast and effective manner.
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Ensure follow-up on house rules /Tenant Operations Manual.
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Ensure effective standards of two-way communication exist for all tenants.
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Assist the finance team with the payments receivables collection from tenants
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Operational Costs & Budgets
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To achieve the planned operational efficiencies and within budget.
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Ensure that Operational costs are controlled in a detailed and structured manner.
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Manage, with the Finance/Projects team, effective commercial negotiations with suppliers ensuring that the right balance between cost, quality and reliability is maintained as and when required.
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Ensure that any operational supplies are ordered and delivered against clearly defined specifications and within or better than agreed budget limits.
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Assist with the preparation of yearly budgets in conjunction with Finance Team & Operations Manager-GCC.
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Review and approve expense/petty cash accounts for the Operations Team.
Team Recruitment & Development
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Work with the territory HR for the recruitment of Mall Management & Customer Service Staff
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Ensure that employees within the Management Team are well managed, have clear objectives and that they are deployed in the most productive way.
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Ensure all employees are fully trained in job skills and customer service
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Set clear tasks for each employees as and when required.
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Ensure effective standards of two-way communication exists for all employees.
Marketing & Events
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To assist the marketing team to effectively implement the marketing plan for the mall
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Identify in mall branding opportunities & create rate card with assistance of marketing team
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Actively seek opportunities for revenue increase via In Mall branding
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Coordinate with the facilities & events team for the smooth functioning of events of the mall
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To measure the efficiencies of the promotions/events by co-relating with footfalls & sales

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Primary Location: United Arab Emirates
Job: Oasis Malls
Organization: Common Concept
Schedule label /الجدول الزمني: Regular
Shift: Standard
Job Type: Full-time
Day Job
Job Posting/نشر تسمية الوظيفة: May 21, 2024, 7:50:55 AM