Assistant Spa Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

The Four Seasons Resort Dubai at Jumeirah Beach with its unparalleled location, fresh approach to luxury and legendary personalized service, has exceeded the high expectations in the ultra- competitive Dubai market. At Four Seasons we believe that our most important asset is our team of employees. The Four Seasons has a tremendous commitment to the development and training of all employees. We ensure that the best packages and finest management structure are in place to guarantee a stable environment in which development is second nature for our employees. Successful Four Seasons candidates will be offered once- in-a- lifetime opportunity rich in personal and professional growth. Four Seasons Dubai at Jumeirah Beach includes five outlets options – from the beachfront Sea Fu restaurant to the rooftop Mercury Lounge, and it includes 237 Dubai luxury hotel rooms – including 49 suites – subtle Arabic design motifs blend with cool, contemporary style, featuring soft backgrounds of blue or green. Dubai is the second largest of the seven Emirates that make up the United Arab Emirates, Dubai is located on the southern shore of the Arabian Gulf. Has a Sub- tropical, arid climate.

What you will do

• Assisting the Spa Management to achieve departmental goals such as People development (coaching, training, standard testings…) and ensuring an active communication with Supervisors and employees
• Contributing to Product enhancement (spa menu engineering, new policies, sourcing new retail…) and Profit achievement (Upselling programs, Retail goal, maximizing Team incentive programs)
• Develop Retail and Wellness offerings based on the latest industry trends
• Actively promotes Membership sales and ensure members’ satisfaction
• Ensures Spa membership departmental budgetary goals are achieved.
• Handles Spa, Fitness guests and members interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; meticulously respects guest needs for privacy, takes ownership of guest concerns and requests and acts decisively to ensure guest satisfaction when glitches occur.
• Has a thorough understanding and knowledge of all hotel facilities, Spa and Recreation facilities and effectively and accurately recommends products and services in a sensitive and personalized matter to Guests and Members.
• Assumes training responsibilities when required; demonstrates a high degree of standards awareness; promotes teamwork and acts as role model.
• Actively participates in daily briefings, departmental meetings and scheduled training sessions.
• Displays warmth, care and genuine enthusiasm when dealing with guests, spa members and internal customers; lives the Golden Rule.
• Adheres to the hotel’s code of conduct and grooming & hygiene standards.
• Is seen as working hands-on, assists colleagues in crunch times; Walks the talk.
• Maintains a clean and orderly work area and promotes a safe working environment
• Performs any additional duties as assigned by the Director of Spa or Resort Manager.
• Works harmoniously with his/her colleagues and superiors at all times.
• Performs administrative functions with payroll, inventory, contracts, and payment follow up.

What you bring

• Has minimum 5 years relevant experience in luxury Spa and Fitness operation with proven leadership skills
• Has previous experience in Membership operations
• Possesses excellent English communication Skills
• Knowledge of excel is beneficial

What we offer: 

• Work Authorization
• Competitive tax free salary
• Live out allowance or studio in staff accommodation
• Medical and life insurance
• Paid annual leave
• Paid home leave ticket
• End of Service gratuity
• Learning & Development Opportunities
• Career opportunities and international transfer
• And more…